Refund policy

REFUNDS AND RETURNS

Only items purchased on the D&R Vape website can be returned to D&R Vape for refund or exchange. Items purchased in another store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, D&R Vape will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state o contact D&R Vape immediately to discuss replacement of goods.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.